Free and insured shipping with DHL

Privacy policy

Privacy Policy

Last updated: 6 April 2026

Welcome to the Privacy Policy of Scandiglobe. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. Please read this policy carefully before using our website or placing an order.

This policy applies to all customers, with specific provisions for customers in Germany and the broader European Union. Scandiglobe is operated by Witteveen E-commerce LLC, a company registered in the United States, and we are committed to full compliance with the General Data Protection Regulation (GDPR) for all customers in Germany and the EU.

1. Data Controller

Store name: Scandiglobe
Legal company name: Witteveen E-commerce LLC
Registered address: 1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
EU Returns address: Rendementsweg 20 A, 3641 SL Mijdrecht, Netherlands
Email: info@scandiglobe.com

As a US-based company directing services at customers in Germany and the EU, Witteveen E-commerce LLC acts as the data controller within the meaning of Article 4(7) GDPR.

2. Information We Collect

We collect personal information when you visit our website, place an order, or contact us. The types of data we may collect include:

2.1 Information You Provide

  • Full name
  • Email address
  • Billing and shipping address
  • Payment information (processed securely by our payment providers — we do not store full card details)
  • Order history and preferences
  • Messages sent to our customer support team

2.2 Information Collected Automatically

When you visit our website, certain technical information is automatically collected and stored in server log files. This may include:

  • Pages visited on our website
  • Date and time of access
  • Volume of data transferred
  • Referring URL
  • Browser type and version
  • Operating system
  • IP address (truncated or anonymized where technically possible)

Legal basis (Art. 6(1)(f) GDPR): Legitimate interest in maintaining a secure and functional website.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders — legal basis: Art. 6(1)(b) GDPR (performance of a contract)
  • Send order confirmations and shipping updates — legal basis: Art. 6(1)(b) GDPR
  • Respond to your inquiries and customer service requests — legal basis: Art. 6(1)(b) GDPR
  • Improve our website, products, and shopping experience — legal basis: Art. 6(1)(f) GDPR (legitimate interest)
  • Detect and prevent fraud or unauthorized transactions — legal basis: Art. 6(1)(f) GDPR
  • Comply with applicable legal obligations — legal basis: Art. 6(1)(c) GDPR
  • Send marketing communications — legal basis: Art. 6(1)(a) GDPR (consent only)

4. Google Analytics

We may use Google Analytics to analyze website usage and improve our store's performance. Google Analytics uses cookies and similar technologies to collect information about how visitors use our site (e.g. pages viewed, time on site, interactions). Your IP address is processed in a truncated or anonymized form.

Information generated by Google Analytics may be transmitted to and stored on Google's servers in the United States. As a transfer to a third country outside the EU/EEA, we rely on Standard Contractual Clauses (SCCs) as the appropriate safeguard pursuant to Art. 46 GDPR.

Legal basis (Art. 6(1)(a) GDPR): Consent via our cookie banner. You may withdraw your consent at any time.

5. Cookies

We use cookies and similar technologies to enhance website functionality, improve user experience, and analyze site performance. Cookies are small text files stored on your device that help us recognize your browser and remember certain settings.

Types of Cookies

  • Essential cookies: Required for the website to function (e.g. shopping cart, checkout). Cannot be disabled. Legal basis: Art. 6(1)(b) GDPR.
  • Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). Legal basis: Art. 6(1)(a) GDPR (consent).
  • Marketing cookies: Used to deliver relevant advertising based on your browsing behavior. Legal basis: Art. 6(1)(a) GDPR (consent).

You can manage or disable cookies at any time through your browser settings. Instructions for common browsers:

Please note that disabling certain cookies may affect the functionality of our website and your shopping experience.

6. International Data Transfers

As Scandiglobe is operated by a US-based company, your personal data may be transferred to and processed in the United States, which does not have an adequacy decision from the European Commission. We ensure that all such transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) as approved by the European Commission under Art. 46(2)(c) GDPR.

Where we use third-party service providers (such as Shopify and Google Analytics) that process data outside the EU/EEA, we ensure equivalent safeguards are in place through data processing agreements and SCCs.

7. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only where necessary to operate our store, including:

  • Payment processors — to securely process transactions
  • Shipping carriers — to fulfill and deliver your orders
  • Shopify Inc. — our e-commerce platform provider (151 O'Brien Street, Ottawa, Ontario, K2P 2L8, Canada)
  • Analytics providers (e.g. Google Analytics) — to analyze site performance
  • Legal authorities — where required by law or to protect our rights

All third-party providers are bound by data processing agreements and required to handle your data in accordance with the GDPR and applicable privacy laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

  • Order data: Retained for a minimum of 10 years to comply with German and EU tax and accounting obligations (§ 147 AO, § 257 HGB).
  • Customer account data: Retained until you request deletion or close your account.
  • Marketing data: Retained until you unsubscribe or withdraw consent.

9. Your Rights

Germany & European Union (GDPR)

As a customer in Germany or the EU, you have the following rights under the General Data Protection Regulation (EU) 2016/679 (GDPR):

  • Right of access (Art. 15 GDPR) — you may request a copy of the personal data we hold about you
  • Right to rectification (Art. 16 GDPR) — you may request correction of inaccurate data
  • Right to erasure / "right to be forgotten" (Art. 17 GDPR) — you may request deletion of your data, subject to legal retention obligations
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR) — including the right to object to processing based on legitimate interests
  • Right to withdraw consent at any time (Art. 7(3) GDPR), without affecting the lawfulness of processing prior to withdrawal

To exercise any of your rights, please contact us at info@scandiglobe.com. We will respond within 30 days in accordance with Art. 12 GDPR.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority. For customers in Germany, the primary authority is the federal data protection commissioner:

Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
Graurheindorfer Str. 153, 53117 Bonn
www.bfdi.bund.de

Alternatively, you may contact the data protection authority of the German federal state (Bundesland) in which you reside. For other EU customers, please contact your national supervisory authority. A full list is available at edpb.europa.eu.

10. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures (TOMs) in accordance with Art. 32 GDPR to protect your data against unauthorized access, loss, misuse, alteration, or disclosure. Our website is protected by a valid SSL certificate, ensuring that all data exchanged between your browser and our server is encrypted.

Please note that no data transmission over the internet can be guaranteed as completely secure.

11. Children's Privacy

Our website is not directed to children under the age of 16. In line with Art. 8 GDPR as implemented in Germany, we do not knowingly collect personal data from children under 16 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us at info@scandiglobe.com and we will delete it promptly.

12. Cookie Consent Banner

When you first visit our website, a cookie consent banner will be displayed in accordance with the requirements of the GDPR and the German Telecommunications-Telemedia Data Protection Act (TTDSG). Only strictly necessary cookies are set prior to your consent. By accepting cookies, you consent to their use for analytics and marketing purposes. You may change or withdraw your consent at any time by adjusting your cookie preferences on our website or through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our business practices, or our services. The current version will always be published on this page, and the "Last updated" date will be adjusted accordingly. We encourage you to review this policy periodically.

Contact Information

Store name: Scandiglobe
Company: Witteveen E-commerce LLC
EIN: 30-1430114
Address: 1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
EU Returns address: Rendementsweg 20 A, 3641 SL Mijdrecht, Netherlands
Email: info@scandiglobe.com
Hours: Monday to Friday: 8:00 AM – 7:00 PM | Saturday & Sunday: 10:00 AM – 2:00 PM (CET)

Related Policies

Terms of Service | Shipping Policy | Return & Refund Policy | Payment Policy

Quick Links

Contact Page | Order Tracking