Warranty Policy
Last updated: 16 June 2026
Welcome to the Scandiglobe Warranty Policy. Scandiglobe is operated by Witteveen E-commerce LLC, a company registered in the United States. We primarily serve customers in the United Kingdom and also ship to Germany, the Netherlands, other European countries, Australia, Canada, and selected international destinations where our products are available.
This policy explains the 2-year warranty provided for eligible ScandiGlobe lights, what is covered, what is not covered, how to make a warranty claim, and how warranty replacements are handled.
This policy applies to eligible products purchased through https://scandiglobe.com. Nothing in this policy limits or excludes any mandatory consumer rights you may have under applicable consumer protection laws.
Summary
- Every ScandiGlobe light carries a 2-year warranty against manufacturing defects, LED failure, and remote malfunction under normal use.
- The warranty period starts from the date your order is delivered.
- If your light stops working under normal use within two years of delivery because of a covered warranty issue, we will send a free replacement with no shipping costs.
- To make a warranty claim, email us at info@scandiglobe.com with your order number and a short description of the issue.
- Photos or videos can help us review your claim, but we understand that not every issue can be recorded, especially if it happened only once.
- This warranty is provided in addition to any statutory consumer rights you may have under applicable law.
1. Warranty Coverage
Every ScandiGlobe light carries a 2-year warranty against the following issues under normal use:
- Manufacturing defects
- LED failure
- Remote malfunction
This warranty applies where the product has been used normally, installed correctly, maintained properly, and used in accordance with the product instructions.
2. Warranty Period
The warranty period is 2 years from the date of delivery.
Warranty claims submitted after the 2-year warranty period may not be accepted under this commercial warranty, unless you have additional rights under applicable consumer protection laws.
If we provide a replacement product or replacement part under this warranty, the replacement does not restart or extend the original 2-year warranty period unless required by applicable law.
3. What We Will Do
If your ScandiGlobe light stops working under normal use within two years of delivery due to a covered warranty issue, we will send a free replacement with no shipping costs.
Depending on the issue and product availability, the replacement may be:
- A replacement part
- A replacement remote
- A replacement LED component
- A replacement product
If a direct replacement is no longer available, we may offer a suitable alternative solution in accordance with applicable consumer protection laws.
Where applicable consumer protection law requires a different remedy, such as a repair, replacement, refund, price reduction, or another remedy, we will handle the matter in accordance with that law.
4. How to Make a Warranty Claim
To make a warranty claim, please email us at info@scandiglobe.com.
Please include:
- Your order number
- The email address used to place the order
- A short description of the issue
- Photos or videos showing the issue, where available
For LED failure, remote malfunction, or electrical or functional issues, a short video can be helpful where the issue can be shown. However, video proof is not mandatory if the issue happened only once, cannot be recreated, or cannot reasonably be recorded.
If you cannot provide a video, please describe what happened, when it happened, whether it has happened more than once, and whether the product is currently working normally.
We will review your claim and may ask for additional information if needed.
5. Evidence and Review
To help us review your warranty claim, we may ask for supporting information or evidence where reasonably available.
| Issue | Helpful Evidence |
|---|---|
| LED failure | A clear description of the issue, plus photos or video if available |
| Remote malfunction | A clear description of the remote issue, plus photos or video if available |
| Electrical or functional issue | A description of what happened, when it happened, and whether it has happened again |
| Manufacturing defect | Clear photos or videos showing the defect, where available |
| Visible damage or broken part | Clear photos of the affected part and product |
Providing clear information helps us review your claim faster and arrange the correct replacement where applicable.
If the issue cannot be shown in a photo or video, we will still review your claim based on your order details, explanation, product information, and any other information reasonably available.
6. What Is Not Covered
This warranty does not cover damage or issues caused by:
- Incorrect installation
- Misuse, neglect, or accidental damage
- Unauthorised modification or repair
- Improper maintenance or cleaning
- Normal wear and tear
- Use outside the product instructions
- Use in unsuitable environments or conditions
- Unsuitable electrical systems, power surges, voltage issues, or external electrical faults
- Damage caused by third-party installers, electricians, contractors, or other service providers
- Damage during return shipping caused by poor packaging or handling by the customer
This warranty also does not cover cosmetic wear that does not affect the function of the product, unless the issue is caused by a manufacturing defect.
7. Installation and Safe Use
Lighting products must be installed and used safely and in accordance with the product instructions, applicable electrical safety requirements, and local laws or regulations.
Where electrical installation is required, you are responsible for ensuring that installation is carried out safely by a competent person or qualified professional where required by law or local safety standards.
Damage, failure, or malfunction caused by incorrect installation, unsafe installation, unsuitable wiring, or use outside the product instructions is not covered by this warranty.
8. Warranty Replacements, Processing, and Shipping
If your warranty claim is approved, we will send the approved replacement with no shipping costs.
Approved warranty replacements are normally processed within 0–1 business days after approval and stock confirmation.
Replacement processing days are Monday to Saturday, excluding public holidays that affect our operations, fulfilment partners, DHL, local carriers, or delivery partners.
Replacement shipments are usually sent with DHL, where available. Depending on your delivery country, delivery location, and local delivery network, DHL may work with local delivery partners, or your shipment may be delivered by a local carrier for final-mile delivery.
Delivery timeframes for warranty replacements may vary depending on your location, product availability, fulfilment conditions, DHL availability, local carrier availability, and local delivery conditions.
Tracking information will be provided where available once the replacement has been shipped.
9. Returns for Warranty Claims
In many cases, we can review a warranty claim using your order details, description, photos, and videos where available.
If we need the product or part returned for inspection, we will provide written return instructions.
Please do not send any item back before receiving approval and return instructions from us. Items sent back without approval may be delayed, refused, or returned to sender where permitted by law.
If a return is required for an approved warranty claim, we will explain the return process and any applicable shipping arrangements in writing.
10. Costs of Making a Warranty Claim
There is no shipping cost for an approved warranty replacement.
If we ask you to return a product or part for inspection, we will explain whether we will provide a return label, arrange return shipping, or reimburse reasonable standard return shipping costs where required by applicable law.
Customers should not send any warranty return before receiving written instructions from us. We may not be able to reimburse costs for unauthorised returns or upgraded shipping services unless required by law.
11. Warranty and Refunds
The standard warranty remedy is a free replacement where a covered warranty issue is confirmed.
Refunds may be available where required by applicable consumer protection laws or where a replacement is not possible and another suitable remedy is required.
For return and refund information, please see our Return & Refund Policy.
12. Statutory Consumer Rights
This warranty is provided in addition to any statutory consumer rights you may have under applicable law.
Nothing in this warranty limits or excludes your legal rights for faulty, damaged, incorrect, incomplete, not-as-described, non-conforming, or otherwise defective goods.
If applicable consumer protection laws give you additional rights, those rights will continue to apply.
For customers in the United Kingdom, your statutory rights may continue beyond this 2-year warranty period in certain circumstances.
For customers in other European countries, statutory consumer guarantees or conformity rights may apply in addition to this warranty.
For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For customers in Canada, consumer protection and warranty rights may vary by province or territory. This warranty does not limit any rights you may have under applicable Canadian federal, provincial, or territorial consumer protection laws.
13. Customer Service
For questions about this Warranty Policy or to make a warranty claim, please contact us using the details below:
Email: info@scandiglobe.com
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time
Response time: We aim to respond within 48 hours.
14. Company Information
Store name: Scandiglobe
Legal business operator: Witteveen E-commerce LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110, United States
Email: info@scandiglobe.com
15. Related Policies
Return & Refund Policy | Shipping Policy | Terms of Service | Payment Policy | Privacy Policy | Contact Page | Order Tracking