Frequently Asked Questions

Choose the product and available options you want, add the item to your cart, and proceed to checkout. At checkout, you can enter your delivery details, review your selected country or region, confirm the currency shown, and complete payment.

Prices may be displayed in different currencies depending on your IP location, selected country or region, browser/location settings, and the currency options available on our website. The final currency and total amount charged will be shown at checkout before you place your order.

After placing your order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

We process orders quickly, so changes and cancellations are only possible before your order has been processed or dispatched.

Please contact us as soon as possible at support@scandiglobe.com with your order number and the requested change.

Once an order has been processed, dispatched, or handed over to DHL, a local carrier, or a fulfilment partner, it may no longer be possible to change or cancel it. You may still be able to return eligible items after delivery under our Return & Refund Policy.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

You can check your delivery status at any time on our Order Tracking page.

Please allow some time for tracking information to update after dispatch. Tracking updates may not appear immediately after shipment confirmation.

First, check your tracking information on our Order Tracking page.

Delivery estimates depend on your delivery country. Germany, the Netherlands, and other European countries are usually estimated at 6–10 business days. The United Kingdom, Australia, and Canada are usually estimated at 8–13 business days.

Delivery can occasionally take longer due to DHL or local carrier delays, customs processing, local delivery conditions, public holidays, weather disruptions, incorrect address details, or other circumstances outside our control.

If the estimated delivery window has passed, please contact us at support@scandiglobe.com with your order number so we can help check the status of your shipment.

We serve customers across the United Kingdom and the European Union — including Germany and the Netherlands — and also ship to Australia, Canada, and selected international destinations where our products are available.

Available shipping destinations may depend on the product, delivery address, DHL availability, local carrier availability, and checkout options shown on our website.

If your delivery country or region is not available at checkout, we may not currently ship to that location.

Our order processing time is 0–1 business days. Processing business days are Monday to Saturday, excluding public holidays that affect our operations, fulfilment partners, DHL, local carriers, or delivery partners.

Delivery estimates depend on your delivery country and include order processing and delivery.

Carrier delivery business days may vary by destination country, DHL schedule, local carrier schedule, local public holidays, and local delivery conditions.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to DHL or local carrier delays, customs processing, local delivery conditions, public holidays, weather disruptions, incorrect address details, or circumstances outside our control.

We offer free standard shipping on all orders placed through our website.

No standard shipping fee will be added at checkout.

Our order cut-off time is 4:00 PM UK time, Monday to Saturday.

Orders placed after the cut-off time, on Sundays, or on public holidays will begin processing on the next processing business day.

Our order processing time is 0–1 business days. The cut-off time determines when order processing begins and does not guarantee same-day dispatch.

Orders are shipped with DHL.

Depending on your delivery country, delivery location, and local delivery network, DHL may work with local delivery partners, or your shipment may be delivered by a local carrier for final-mile delivery.

This means the carrier shown on your tracking page may sometimes include DHL, a DHL delivery partner, or another local carrier responsible for delivery in your area.

Tracking information will be provided where available once your order has been shipped.

Every order includes free standard shipping. Orders are shipped with DHL, and depending on your delivery location, DHL may work with local carriers for final-mile delivery.

You can request a return within 30 days of delivery, subject to our Return & Refund Policy.

ScandiGlobe lights also include a 2-year product warranty against manufacturing defects, LED failure, and remote malfunction under normal use. This warranty is provided in addition to any statutory consumer rights you may have under applicable law.

Applicable taxes, duties, discounts, and the final order total will be shown at checkout where they are collected by ScandiGlobe.

Depending on your delivery country, your order may be subject to local taxes, import duties, customs charges, or clearance fees. Where these charges are collected by ScandiGlobe, they will be shown at checkout before you place your order.

Any charges imposed separately by local customs authorities, banks, card issuers, or payment providers may be outside our control.

If you are unsure whether duties, customs fees, or payment-related fees may apply, we recommend checking with your local customs authority, bank, card issuer, or payment provider before placing your order.

If you need to update your delivery address, contact us as soon as possible at support@scandiglobe.com.

We will do our best to help, but we cannot guarantee changes once an order has been processed, dispatched, or handed over to DHL, a local carrier, or a fulfilment partner.

If a package cannot be delivered because the address was incorrect or incomplete, delivery was refused, or the package was not collected from a pickup point or delivery location, reasonable return shipping, handling, storage, or re-shipping costs may be deducted from any applicable refund, unless prohibited by law.

If your shipment appears to be lost, significantly delayed, or damaged during transit, please contact us at support@scandiglobe.com with your order number and any available tracking information.

If your item arrives damaged, defective, incomplete, incorrect, or not as described, please contact us as soon as possible and include a clear description of the issue. Photos or videos are helpful where available, but we understand that not every issue can be recorded.

If only the outer packaging is damaged but the product itself is complete, undamaged, and fully functional, this does not normally qualify as a product defect.

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• ELO
• JCB
• UnionPay
• Apple Pay

The payment methods available for your order will be displayed at checkout. Some payment methods may only appear if they are supported for your device, browser, country, selected currency, or payment card.

Prices may be displayed in different currencies depending on your IP location, selected country or region, browser/location settings, and the currency options available on our website.

You may also be able to change your selected country, region, or currency manually using the options available on our website.

The final currency and total amount charged for your order will be shown at checkout before you place your order. Please review the checkout page carefully before confirming your purchase.

Where available, you may be able to change your selected country, region, or currency using the options shown on our website.

The available countries and currencies may depend on your location and our checkout settings.

The final currency and amount charged will always be shown at checkout before you place your order.

Your bank, card issuer, or payment provider may apply currency conversion fees, foreign transaction fees, international transaction fees, or other payment-related charges.

These fees are set by your provider and are outside our control.

If you are unsure whether additional bank or payment fees may apply, please check with your bank, card issuer, or payment provider before placing your order.

Yes. Our website uses SSL encryption to help protect information transmitted between your browser and our website.

Payments are processed through secure third-party payment providers. We do not store full credit card numbers or full payment card details on our own systems.

For more information about how we handle personal information, please see our Privacy Policy.

You may request a return within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

For change-of-mind returns, items should be unused, uninstalled, complete, and returned in their original condition with all accessories, manuals, and packaging where possible.

Nothing in our return policy limits or excludes any statutory cancellation, return, refund, repair, replacement, or other consumer rights you may have under applicable law.

1. Visit our Returns Portal or email us at support@scandiglobe.com.
2. Enter your order details and select the item or items you want to return.
3. Select the return reason.
4. If the item is damaged, defective, incorrect, incomplete, or not as described, provide a clear description of the issue and upload photos or videos where available.
5. Submit your request.
6. Once approved, we will email you the correct return address and return instructions.

Approved returns are usually sent to our Netherlands fulfilment and returns facility:

ScandiGlobe Returns
Rendementsweg 20 A
3641 SL Mijdrecht
Netherlands

For change-of-mind returns, cancellation returns, voluntary returns, and exchange requests, the customer is responsible for arranging and paying for return shipping, unless applicable law requires otherwise.

If your item is faulty, damaged, incorrect, incomplete, or not as described, we will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws. Where the law requires us to cover or reimburse reasonable standard return costs, we will do so after review and confirmation.

Approved refunds are issued to the original payment method used for the order.

After we issue a refund, your bank or payment provider may take additional time to make the funds available in your account. Processing times vary by provider and are outside our control.

Approved refunds are issued to the original payment method used for the order.

If your original payment method is no longer available, please contact your bank, card issuer, or payment provider for assistance.

Please contact us as soon as possible at support@scandiglobe.com or submit your request through our Returns Portal.

Please include your order number, a clear description of the issue, and supporting photos or videos where available. We understand that some issues, especially electrical or functional issues, may happen only once or may not be easy to record.

If you cannot provide a video, please describe what happened, when it happened, and whether the issue has happened more than once.

We will review the matter and provide an appropriate remedy. This may include a replacement part, replacement product, exchange, repair, refund, or another suitable solution depending on the circumstances and applicable law.

Please contact us at support@scandiglobe.com with your order number and a photo of the package contents where available.

Once the issue is reviewed and confirmed, we will provide an appropriate solution, such as sending the missing item, arranging a replacement, or providing another remedy where applicable.

Change-of-mind returns may not be accepted for:

• Items that have been used, installed, altered, or damaged after delivery beyond what is necessary to inspect the product;
• Items returned incomplete or without important accessories, manuals, or packaging where this affects resale condition;
• Custom-made or personalised items, unless the item is faulty or not as described;
• Items returned without prior approval or outside the return window, unless applicable law requires otherwise.

These exclusions do not affect any statutory rights you may have for faulty, damaged, incorrect, incomplete, or not-as-described goods.

ScandiGlobe sells lighting products and related accessories through its website.

Product details, available sizes, finishes, functions, specifications, compatibility information, and included parts are shown on the relevant product page.

Please review the product page carefully before placing your order.

Some products may include dimming features, remote controls, or adjustable light settings, depending on the specific product model.

Please check the individual product page for the exact product features, included accessories, and control options before placing your order.

Yes. Every ScandiGlobe light carries a 2-year product warranty against manufacturing defects, LED failure, and remote malfunction under normal use.

If your light stops working under normal use within two years of delivery because of a covered warranty issue, we will send a free replacement with no shipping costs.

To make a warranty claim, email us at support@scandiglobe.com with your order number and a short description of the issue. Photos or videos can help us review your claim, but we understand that not every issue can be recorded.

This warranty does not cover damage caused by incorrect installation, misuse, accidental damage, unauthorised modification, improper maintenance, normal wear and tear, or use outside the product instructions.

This warranty is provided in addition to any statutory consumer rights you may have under applicable law.

For full details, please see our Warranty Policy.

Installation requirements vary depending on the product, existing wiring, ceiling type, property condition, tools available, and installer experience.

Lighting products must be installed and used safely and in accordance with the product instructions, applicable electrical safety requirements, and local laws or regulations.

Where electrical installation is required, please ensure installation is carried out safely by a competent person or qualified professional where required by law or local safety standards.

You can reach us by email at support@scandiglobe.com, by phone at +1 470-978-3201, or through our Contact page.