Returns & Exchanges
Register
a return
Fill in the form — our customer service team
will review your request personally.
1
Order
2
Item
3
Photo / Video
4
Confirmation
Personal review
Every request is reviewed by our support team before return instructions are sent.
48-hour response
Support hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time.
Clear return instructions
Approved returns are usually sent to our Netherlands returns facility.
Important return information
- For change-of-mind returns, cancellation returns, voluntary returns, and exchange requests, the customer is responsible for return shipping costs.
- We do not provide prepaid or free return labels for change-of-mind returns, cancellation returns, voluntary returns, or exchange requests.
- If your item is faulty, damaged, incorrect, incomplete, not as described, or covered by an approved warranty claim, we will review the issue and provide an appropriate remedy.
- Please do not send any items back before receiving approval and return instructions from us.
Read our full Return & Refund Policy and Warranty Policy.