Contact information
Have a question about your order, a product, shipping, returns, payment, or anything else? Our customer support team is here to help. You can contact us using the details below.
ScandiGlobe is operated by Witteveen E-commerce LLC, a company registered in the State of New Mexico, United States. ScandiGlobe serves customers across the United Kingdom and the European Union — including Germany and the Netherlands — and also ships to Australia, Canada, and selected international destinations where our products are available.
Contact Details
Store name: ScandiGlobe
Legal business operator: Witteveen E-commerce LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110, United States
Email: support@scandiglobe.com
Phone: +1 470-978-3201
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time
Response time: We aim to respond within 48 hours
Customer Service Hours
| Day | Hours |
|---|---|
| Monday – Friday | 8:00 AM – 7:00 PM UK time |
| Saturday – Sunday | 10:00 AM – 2:00 PM UK time |
Enquiries received outside customer service hours will be reviewed during the next available customer service period.
Response Time
We aim to respond to all enquiries within 48 hours.
During peak periods, public holidays, promotional events, or seasonal demand, response times may be slightly longer. We appreciate your patience.
Returns and Order Support
For return requests, please use our Returns Portal or email us at support@scandiglobe.com.
Please do not send any items back before receiving approval and return instructions from us. Returns sent without prior approval may be delayed, refused, or returned to sender where permitted by law.
Netherlands fulfilment and returns facility:
Rendementsweg 20 A
3641 SL Mijdrecht
Netherlands
This facility may be used for EU dispatch, return processing, and logistics handling. It is not our registered business address. For full return instructions, please see our Return & Refund Policy.
Before You Contact Us
You may find the answer you are looking for in one of our help pages:
Related Policies
Terms of Service | Privacy Policy | Shipping Policy | Return & Refund Policy | Payment Policy | Order Tracking